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A Handy Design Guide for New Twitter Profiles

In 2011 I wrote about the “New New Twitter” which placed a larger emphasis on the overall experience from a user’s home feed to the profile. That change was focused a lot more on driving more communication...

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How Big is Tumblr? [Infographic]

Earlier this week at the 4A’s Transformation Conference, Yahoo CEO Marissa Mayer emphasized the company’s commitment to Tumblr and its community: “The average post on Tumblr gets reblogged about 14 times. The average sponsored post on...

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Understanding Gender Stats on Instagram [Infographic]

A new infographic from Instagram analytics company Nitrogram breaks down gender distribution of Instagram users across the globe. They found that while just a few short months ago Instagram (and most visual social networks) skewed...

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Community Forums - The Unsung Hero in Social Support

Social Customer Service has become an X-Factor in developing lasting relationships with customers. But while 1 in 3 users prefer contacting brands through social channels over the phone for customer service, are they really the...