Measuring the ROI of Your Facebook Contest Should Be Easy
Measuring the ROI of a PPC ad campaign is a relatively easy skill to learn. You can see the real revenue outcome from each each ad and each click.
Measuring the ROI of a Facebook Contest is perhaps a little less obvious, but just as easy. You just need to know which Key Performance Indicators (KPIs) to track.
You’re not usually going to see direct sales from a Facebook Contest. But, they are one of the most cost-effective ways to use social media to generate leads for your business. And by targeting your contest effectively, you’ll be able to make sure that every lead is actually interested in your business.
And the wide variety ofs Facebook contest promotion options also makes it a very attractive structure for your next social marketing campaign.
In this article I’ll show you the different ROIs to expect from running a Facebook Contest and how to achieve them.
1. Lead Generation
The most powerful return on investment that a Facebook contest provides for a business is new leads.
Every person who enters your Facebook contest gives you their email and contact details, making them a new lead to sell or distribute to.
To maximize new emails and leads you need to maximize entries. You can do this by making the barrier to entry as low as possible. Do this by asking only for name and email in order to enter.
Minimizing your entry form to just one field, an email address, will make it as fast and easy as possible to enter, maximizing your entry rate.
How do you make sure every lead is actually interested in your business?
You HAVE TO use one of your own products, or a gift card to your store, as the prize for your contest. These are the most relevant prizes for finding your potential customers.
Unless you’re Apple, never give away an iPad. Making an iPad the prize will generate a lot of entries in your contest, but they will only be from people who are interested in iPads, not in your business or the things you sell.
Now, you may say, “but my target market is interested in iPads – won’t I still get targeted entrants?”
Yes, you will get entries from people in your target market, there is no way of knowing if they are interested in the products you are selling right now, or will be soon.
I always recommend using a gift card of $50 – $100 as the prize for our customers’ Facebook contests. This type of prize does two things:
1. It makes sure every entrant is interested in your products
As they will obviously only be able to use the prize to purchase items from your store.
2. It will create the largest possible target audience for contest entrants
If you giveaway away a certain prize, you will only get entries from people who are interested in that prize. This will serve to deter entrants, especially if the item you’re giving away is gender-based or can only be used for niche activities.
Once these people have entered your contest, you need to act fast to optimize your opportunity to turn them into a sale.
You can do this by setting up an auto-responser email, or series of emails, that is sent to every person who enters your contest, right after they sign up. Include an incentive, such as a small coupon, and a call-to-action to use it on their first purchase at your store or ecommerce website.
This can be their consolation prize, although I would not call it that in the email of course.
2. Facebook Likes
For the a business looking to increase their Facebook Likes, a Facebook Contest is golden.
Studies show Free Giveaways as being one of the top reasons people Like Facebook Pages. And within a Facebook Page Tab, it’s simple to require people to Like your Facebook Page to access your contest.
How do you get Facebook Likes from a Facebook Contest?
This feature makes the entry page within a contest app hidden to users unless they have “Liked” your Facebook Page. A Like-Gate is usually a simple image with text telling users who don’t like your Facebook Page that they need to like it to access the current contest.
Once a non-fan likes your Facebook Page, the app will automatically reload to show the default entry or voting page on which the user can enter the contest. You just need to upload your like-gate image and the app will take care of the rest.
Check out an examples of a Like-Gate image below:
Here’s a couple of frequently asked questions we get from our clients who are looking to like-gate their contests:
Is it against Facebook’s Promotions Guidelines to like-gate a contest on a Facebook Page?
No! As the act of liking the Facebook Page does not enter a user into a contest, it is within Facebook’s Promotions Guidelines. On the flip side, if you run a contest that uses Facebook’s functionality as an entry or voting mechanism, then you are in violation of Facebook’s Promotions Guidelines.
What is the typical drop-off rate for Like-Gated Contests?
Typically you can expect a very minimal (~10%) drop-off rate for your contest due to a like-gate. Using a like-gate is more than worth this drop-off, as the other 90%+ of non-fans who do like your Page will open a new avenue to market them again and again.
Keep in mind that no matter what your campaign goal, if you promote it on Facebook, you will get some level of conversions from the contest participants that Like your page.
3. Customer Testimonials
According to a recent Forrester Research report, “70% of US online adults trust brand or product recommendations from friends and family”. That same report indicated that 46% trust online reviews written by customers, but only 10% trust online ads and company written text messages.
This means that getting customer testimonials for your business and products is a huge opportunity to get new sales. And the easiest way to get testimonials is to ask your customers for them for the chance to win a prize. You can use a photo, video or text essay contest to get people to share photos and videos of themselves using your products or write why they love them so much.
Built-in sharing and voting options can make these testimonials go viral: If you choose to decide the winner based on which submission gets the most votes, people will be propelled to share theirs constantly to get the most votes. This will give your testimonials tons of viewers, especially from entrants friends. Friends of entrants will be enticed to learn more about the business and product that their friend is speaking highly of – driving new traffic and qualified leads to your store.
Check out an example below:
Here are a few formulas for contests to collect customer testimonials:
- Tell Us How You Use [Product Name] to Win!
- Share a Photo of Yourself Using [Product Name] to Win!
- Share a Vine of you and your friends at a [Business Name] Location to Win!
You can also use a vote contest to get customer testimonials.
The advantage of this type of a contest is that the barrier to entry is much lower than a text essay or photo contest: People only need to click “Vote” for their favorite item instead of having to think up a response.
After your vote contest is complete you can take the ones with the most votes and list them as your highest customer-rated products.
4. Create Awareness and Interest for a New Product
A Facebook contest is a great way to drive awareness for a new product. You can get people reading about its specification and value, and sharing them with their friends, by doing a simple giveaway of the product to one or more winners.
You can also get people involved during the design process of your product to both get them engaged and utilize their feedback to improve your products. This is a much more fun and cost-effective way to promote new products than say a print or TV ad campaign.
Mountain Dew does this in a cool way by having people vote on a the flavor and name of a new Mountain Dew beverage in its Dewmocracy campaign. Check out the results page from the Facebook campaign app below:
Stitch Collective has built a niche for its business by completely crowdsourcing it’s product design through the use of voting competitions. It asks their customers to vote on which bag designs they should turn into real products to sell. Check out our case study of how do it.
Here are a few formulas for contests to promote new products:
- Tell Us How You’ll Wear Our New [Fashion Item] to Win!
- Tell Us Where You’ll Go With Our New [Piece of Sports Equipment] to Win!
- What New Dish Would You Like to See on our Menu?
5. User-Generated Content
User-generated content, including photos, videos and text, are great assets for social media marketing campaigns. People don’t want to be bombarded with corporate messaging on social media, so you need to craft your campaigns in a way that focuses on real people. The easiest way to do this is to have a stock of content from real people people to fill your campaign with.
People love to see their (and their friends) content shared by brands, as it gives them a short 15-seconds of fame to that brand’s thousands or millions of fans and followers. Using their content instead of your own will give it a spark to go viral through specific communities from those close to the content creator. And you can boost this effect by including content from clubs and teams with many members.
Companies like Walmart, Coca Cola and Hubspot utilize user-generated content by using it to create their Facebook Page’s Cover Photos.
Check out a recent Walmart Cover Photo made up of user-generated photos:
Photo, video and text essay contests are easy ways to generate this content from your users by offering them the chance to win a prize.
Here are a few formulas for contests to get user-generated content:
- Share a Video of Your Family [Doing An Activity] to Win!
- “When [Problem or situation is occurring], I ________”
- Share a Photo of Your Morning Face to Win!
** Bonus: Tracking ROI Using Facebook Ads
The best way to drive new, targeted people to your contest is with Facebook Ads. And using Facebook Ads’ Conversion Pixel you can easily track how much you’re paying for each Ad click and entry into your contest. Check out this great article by Jon Loomer on How to Track Your Facebook Ad Conversions for help on setting up and tracking your results.
What do you think?
How do you measure ROI on your Facebook campaigns? What do you feel are the most important returns?Social Fresh EAST 2014 is July 16-18 in Orlando. Featured speakers: Spotify, Yahoo, Logitech, Dunkin Donuts, PGA Tour, JetBlue >> Reserve your ticket now.