How the Power of Groupon Can Help Your Business

by Jessica Murray on Jul 22, 2010

How the Groupon Business Model Works

Groupon offers daily deals to users for such things as, gym memberships, salon services, tourist activities or products do not become active discounts until a minimum number of groupons are sold.  This “collective buying power,” that Groupon created gives customers products or services as extreme discounts and the business receives brand awareness and a spike in sales.

Does it really work for businesses?

In short, yes but the business needs to go into this “collective buying power” with a reasonable goal in mind because it Groupon may bring the overnight success businesses want but it does not necessarily equal long term growth in sales.

In December 2009, Joe Whaley, Owner of 5th Avenue Chocolatiere in Manhattan offered a Groupon deal where a minimum of 125 Groupons must be purchased at $15 dollars for a $30 value of homemade, premium chocolates.  Joe was wise to hit the Groupon site just before the holidays and the Groupon resulted in 1,229 Groupons sold.  The means, $36,870 worth of product sold for only $18,435 and of that, half was split with Groupon.

One of the best benefits to businesses using Groupon is they are not required to pay Groupon for their services since Groupon handles all the promotion and purchases by the end user.  Therefore, the business simply offers the promotion, the business does not have to touch their cash flow and if the Groupon was a success, which 98% of the deals advertise are, the business receives three payments over three months from Groupon.  Very little time or financial investment is necessary on behalf of the business but receiving potentially thousands of dollars over three months can be difficult for merchants.

Overall, 5th Avenue Chocolatiere was happy with the success of the Groupon because it brought in new customers but after the intial spike in sales as a result of the Groupon, sales returned to pre-Groupon numbers.  “ The only way I would do it again is if we received complete mailing address or emails of people who bought,” Joe said, which Groupon does not provide to merchants now.

Groupon’s Rapid Growth

Groupon originated and remains headquarted in Chicago, IL.  They have expanded into more than 90+ cities in the US and 21 countries including, Spain, Turkey, Austria and Belgium.

The key finding is that Groupon is achieving considerable revenue growth across all measures: more customers, higher deal prices, and rapidly expanding markets.
via TechCrunch

The success of Groupon has drawn many imitators including, LivingSocial and BuyWithMe but if sites that use the same Groupon business model encourage people to spend money in the interest of saving money, people will always spend.

…even if all these companies grow to be as big as Groupon, they’re not necessarily going to knock elbows. Deals from similar social-coupon sites rarely compete with one another on a daily basis. For example, on Monday, Groupon offered a month of yoga classes for $30 to New Yorkers. LivingSocial advertised a discount on chicken wings: $20 worth for only $10. It’s unlikely that customers would purchase one instead of the other. Some may opt for neither. A few might opt for both. That’s how coupons have always worked.

via The Big Money

Has your business used Groupon?  If so, what results have you seen?  If not, what’s holding you back?
  • http://www.dan-london.com Dan London

    “$36,870 worth of product sold for only $18,435 and of that, half was split with Groupon”

    So, he sold almost $37,000 of product for only a little over $9,000. Did he indicate his cost/labor for the items sold? Did he lose money?

    “sales returned to pre-Groupon numbers”

    Does that mean that the new customers didn't turn into repeat customers?

  • Jessica Murray

    Hey Dan,

    Yes, so they sold a Groupon valued at $30 but only walked away with $7.50 in their pockets, pretty significant loss so that's why Groupon is not for every company OR perhaps Groupon's competition can offer store owners a better profit share.

    In my interview with Joe, he did not indicate that he lost money, but this Groupon was weeks before Christmas which is one of their strongest months so re: labor costs, if it had been any other month, I'm sure they were have incurred a loss.
    Thanks for the questions, yes, the Groupon customers didn't turn into regulars but believe this could have changed if Groupon provided the merchants the customer information, if they opt-in to receive different discounts/deal from the store.

  • http://www.dan-london.com Dan London

    Thanks for the response.

    “if they opt-in to receive different discounts/deal from the store.”

    Great point. I was shocked to learn that this info isn't offered by Groupon.

    I've also seen a number of gyms, yoga studios use Groupon as a way to get new clients in the door and heard it has been effective. I'd love to see an analysis of ecommerce vs. service based groupon promotions and what works best.

  • allison

    An interesting unintended consequence of Groupon and similar sites I recently read in another article was the increase of reviews for the business. This is great for a new business, but it can be a double edged sword if the increase of reviews aren't positive. It is also possible that sales returned to pre-Groupon numbers because the new customers didn't like the product or service. Groupon is a great way to introduce you to a new product or business, but if I didn't have a good experience, then I am certainly not going to come back at full-price.

    That being said, I have heard from some less than net savvy business owners that Groupon and the like are a good way for them to target customers online.