Comments on: This hidden Facebook page feature is key to getting your content seen

By: Charly

Charly — Sat, 20 Apr 2013 05:19:00 +0000

VERY helpful post…thanks Steph!

By: PMH

PMH — Thu, 21 Mar 2013 15:37:00 +0000

Is there anyway to actually see who the negative feedback came from?

By: helphelp2013

helphelp2013 — Sun, 03 Mar 2013 11:22:00 +0000

i can help you about found links

By: CH Darrin Searancke

CH Darrin Searancke — Thu, 07 Feb 2013 18:13:00 +0000

This is a goldmine of information for monitoring fan response – on various update content. Thanks for the very useful article, Steph.

By: Neill Archer Roan

Neill Archer Roan — Mon, 31 Dec 2012 14:42:00 +0000

Thanks for the excellent post. Clear, well-written, and helpful.

By: audaciouslady

audaciouslady — Fri, 23 Nov 2012 03:18:00 +0000

I did what you said and I ended up downloading an example of an editorial calendar three times.

By: Soldsie

Soldsie — Tue, 06 Nov 2012 19:23:00 +0000

Right – it’s also important to stress how negative feedback numbers can be funneled in from fans who have chosen “hide all” instead of “hide this post.” Be careful not to count too heavily a blanket thumbs down from a disgruntled fan!

By: Robin Perkins-Terp

Robin Perkins-Terp — Fri, 28 Sep 2012 18:31:00 +0000

Thanks – this is useful. I can see where to find negative feedback amount in the export, and where to see it on-screen in Insights, but they don’t match up. For example, the export will say 9/14/12 (2) daily negative feedback. When I review my insights (pop-up the pie chart), nothing on that date of 9/14 indicates negative feedback. How can I find for certain which posts are being hidden? Which data do I trust?

By: Beth Buelow

Beth Buelow — Mon, 17 Sep 2012 23:21:00 +0000

Hi Steph, thanks for the post and info. Like Ben Teoh, I’ve been doing the quickie overview of negative feedback. What I want to know is, what’s normal? As Fernandes Dennis points out below, if they’re a small % of total feedback, how much weight do you give them? Every post on my Page has anywhere from 1-15 negative feedbacks (with the average being around 5), which range from .5 (or less) to at most 3% of the total feedback. And when I review those posts, there’s really nothing offensive/off-brand/weird about them… in hindsight, I wouldn’t take them back or change them.

In your experience, what % indicates trouble?

By: bsjut

bsjut — Wed, 12 Sep 2012 16:12:00 +0000

I always wonder if the negative feedback users are actually counted towards the engaged users in Facebook Insights?