Content Rocket Fuel: How NASA Thinks About Social
We have been desensitized as Community Managers and Strategists — we easily get into the rhythm of doing the same thing every day.
Yes, we need checklists, but we also need to inject diversity into the content of those repeatable checklists. Letting the content get stale is very easy.
The structure around the process should be consistent, but content should always be diverse, yet applicable.
Worth the time? Of course.
NASA’s social media is a great example of how to expand your thinking in terms of content. I’m not asking you to stop using checklists, but I am asking you to bend the wireframe.
Below are three observations from NASA that can help your day-to-day content strategy take off.
NASA’s social structure is run “with precision and a willingness to explore” (how about that play on words, eh?).
For example, NASA’s Deputy Social Media Manager, Jason Townsend (@jtowns), manages multiple social communities with content that promotes NASA, but still engages the audience.
NASA puts a heavy importance on engaging with their community around their core [social] mission: to let their audience share the experience of exploration with them. They accomplish their high level of engagement with:
- eye-popping visuals on a daily basis
- live streams
- Unique NASA news updates
- and more…
The structure around their content strategy is consistent, but the content within that structure changes every day. Again, don’t break the checklist, bend the wireframe.
This, to me, is the most important point we can learn from NASA. They have successfully integrated social media into every aspect of what they do.
It has become a genuine supporter of their overarching goals. Full integration allows the audience to connect immediately and become engaged.
For example, I snapped the above picture in the post-Antares launch press conference where executive management teams were taking live questions via Twitter using the #askNASA.
Both executives from NASA and Orbital Sciences, the Antares masterminds, were taking these questions in real time with genuine answers. Again, full integration is vital to enabling social to highlight and successfully promote parts of your organization and brand.
This also allows your audience to understand that there are multiple channels for communication.
Finally, the involvement.
Brand ambassadors are vital to any brand or organization.
NASA showed me that they are the absolute masters at this with their #NASAsocial program. NASA Social selects influencers from around the world to cover specific missions and by doing this they are amplifying not only that mission, but their organization’s goals as well.
They are also creating small teams of dedicated NASA zealots who will forever pass along great word-of-mouth. This model is something every brand or organization should strive for; hey, it’s not rocket science!
These examples are a surefire way to make your content and engagement soar (ok, last zinger).
Image credit: Shutterstock.com (NASA logo sign)Social Fresh EAST 2014 is July 16-18 in Orlando. Featured speakers: Spotify, Yahoo, Logitech, Dunkin Donuts, PGA Tour, JetBlue >> Reserve your ticket now.